27 Years. Since January 1996.
This PDF will introduce you to the 6-module Big Retail Help(tm) course by Katzscan. First created and developed by Norman Katz when he was consulting for the then retail industry trade association VICS in 2009 because Norman believes that an educated vendor is a less disruptive supply chain vendor, this course, which was reviewed at the time by VICS committee members, has been updated for 2021.
For ecommerce marketplace sellers looking to become retail B2B/B2C fulfillment vendors, or existing B2B/B2C vendors struggling to understand the complex vendor compliance requirements and suffering the sting of financial penalty chargebacks, this course will provide a comprehensive operational and technical foundation on what is essentially supply chain vendor compliance.
For retailers, this course provides a unique opportunity for vendor education as part of the onboarding process (proactively) and to correct bad vendor behavior (reactively) as part of an overall supply chain vendor relationship program. 3PLs take note: this course can help educate you too because you are responsible for chargeback control on behalf of your retail vendor customers.
This brief video provides an introduction and overview of the 6-module Big Retail Help(tm) course developed and offered by Katzscan Inc. A PDF download of the video is available below.
Download the PDF handout of Katzscan's Big Retail Help(tm) course introduction. See the FAQ section below for more information.
Comprised of 6 modules with an average presentation time of 30 minutes each, (not including Q&A and discussion), the Big Retail Help(TM) course, developed and designed by Norman Katz, author of the book "Successful Supply Chain Vendor Compliance" and a 25+ year authority on supply chain vendor compliance operations and technologies, is a unique educational opportunity to gain insights into how to succeed in B2B/B2C retail fulfillment execution.
Topics covered, in layperson terms, include:
Unlike other courses that focus just on EDI or barcode label technology, this exclusive course specifically takes the vendor viewpoint of supply chain vendor compliance with the overall objective of decreasing disruption and reducing chargebacks causes. Covering technical and operational topics from both strategic and tactical perspectives, this course focuses on helping retail B2B/B2C fulfillment vendors achieve success in all aspects of their retailer relationship. There is likely no other course or educational material available like this one!
If you are growing from selling to ecommerce and online marketplaces to retail B2B/B2C fulfillment, then this course is likely very applicable to you, as it will help you to understand the B2B/B2C retail technical and operational requirements you will be encountering.
If you are a current B2B/B2C retail vendor and are struggling to understand - and comply with - the technical and operational requirements - and are receiving financial chargeback penalties - then this course will very likely help you to gain a foundational understanding and begin taking corrective and even preventative actions in solving your problems.
Please take some time to review the course introduction video for more information.
Yes. Because 3PLs are responsible for inventory, order management, and fulfillment on behalf of their clients, this course will help 3PLs understand the complex retail B2B/B2C supply chain vendor compliance requirements that their companies are required to support on behalf of their retail vendor clients.
(1) Reduce financial chargeback penalties: Whether you are the vendor or a 3PL, financial chargeback penalty reduction should be a key concern.
(2) Increase customer retention: No business wants to engage with a disruptive vendor/supplier, and this is especially true of retailers. 3PLs represent the performance of their retail vendor customer. Execution is everything in a commoditized world.
(3) Anti-competitive strategy: Whether you are a retail vendor or 3PL, where all other things (product, service) are equal, if you can do what your competition cannot, you have a better chance of acquiring customers and retaining the customer relationship.
Norman Katz - creator of this course - believes that an educated vendor is a less disruptive vendor, and that this education should happen proactively (as part of the onboarding process) and reactively (to correct bad behavior). Furthermore, competitive retailers who seek to engage local, diversity, and unique vendors should help those companies engage in their retail supply chains by offering those potential vendors this critical supply chain vendor compliance education to help ensure their success.
There are a variety of retailers whose vendors (and employees!) and overall supply chains can benefit from this course. Here is a list of some of the types of retailers and similar industries or extensions where the same or like principles apply:
The course modules are in PowerPoint presentations.
Yes, PDF handouts of each course module are included for the attendees.
Yes, a certificate of completion is provided at the end of the course, after all course modules have been completed.
No. The course and its intellectual content and property and owned and copyright to Katzscan Inc.
No. Course fees are not refundable. This is because once the course is paid for, the course content is viewable and the course handouts are distributed thereafter.
From small start-up companies to large international corporations, Norman Katz has helped retail CPG vendors since 1993 understand and comply with the complex technical and operational supply chain vendor compliance requirements imposed by retailers as well as experience in other industries. As the author of the first exclusive book on supply chain vendor compliance - "Successful Supply Chain Vendor Compliance" (Gower/Routledge, December 2015) - Norman is an established authority on the topic, leveraging his technical expertise in ERP, EDI, barcode labeling, and his end-to-end business operations perspectives.
Please contact Norman to discuss any questions you have about Katzscan's Big Retail Help(tm) course that were not answered here.